If for any reason you would like a refund or exchange, or if you wish to return an item, please email within 14 days of receiving the item. Please state the reason for the return in the body of the email. 

Please note that jewellery made to order with initials, words or similar specific to you cannot be returned (unless the item is faulty).

Goods must be returned directly to me in protective/adequate packaging. The item must arrive with me in perfect condition. Postage costs for returned items are at your expense (unless the item is faulty), and I am not responsible for goods lost or damaged in transit. 
In the event of an item being faulty or damaged, you should notify me in the first instance before posting the item back. I will then send you a new item or make you a full refund at no cost to you.

As a resident of UK I fully adhere to the EU regulations laid down on Distance Selling.
You can read them in full here:
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf